FAQ
Q: Does the jewelry come in a gift box?
A: Yes! Every piece comes beautifully packaged in our signature box, making it perfect for gifts or special occasions.
Q: Where do you ship from?
A: All orders are shipped from London, United Kingdom.
Q: Do you ship internationally?
A: Yes, we offer international shipping to selected countries.
For several European countries, including Spain, Italy, Portugal, and France, we offer fixed shipping rates displayed at checkout once you enter your delivery address.
For Latin America, please visit our website: www.eyeconicbysam.com
Q: How long does shipping take?
A: Estimated delivery times are:
- United Kingdom: 2–4 business days
- Europe: 4–8 business days
- International: 5–12 business days
Orders are processed within 1–3 business days.
Q: What materials are used in your jewelry?
A: Our pieces are crafted with:
- 24k and 18k gold plated brass
- 925 sterling silver
Our jewelry is designed to combine style, quality, and everyday wearability.
Q: Can I return my order?
A: Yes. Returns are accepted within 14 days of delivery for store credit. Items must be unworn and returned in their original packaging.
For full details, see our Returns Policy.
Q: Do you offer refunds?
A: Refunds are only issued if an item arrives damaged or incorrect. All other approved returns are issued as store credit.
Q: Can I track my order?
A: Yes. Once your order has been shipped, you will receive a tracking number via email.
Q: What if my item arrives damaged?
A: Please contact us within 48 hours of delivery at:
Include your order number and photos of the item, and our team will assist you as soon as possible.
Q: How can I contact you?
A: For any inquiries, please contact us at: