Returns & Exchanges
Return Policy
Your look is our top priority. If your jewelry isn’t exactly what you envisioned, you may request a return within 2 days of receiving your order, and send the item back within 7 days of delivery.
Return Eligibility
To be eligible for a return, items must be:
- Unworn
- In original condition
- Returned in the original packaging
- Return requested within 2 days of delivery
- Item shipped back within 7 days of delivery
We reserve the right to refuse returns if items show any signs of wear, damage, or alteration, or if the return request is made outside the stated timeframe.
Refunds
Approved returns will be refunded to the original payment method.
Refunds will be processed once the returned item has been received and inspected by our team. Please allow a few business days for the refund to appear in your account, depending on your payment provider.
Damaged or Incorrect Items
If your item arrives damaged or you receive the incorrect product, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the item
- A brief description of the issue
Our team will review your case and arrange a replacement or full refund where applicable.
Non-Returnable Items
For hygiene and quality reasons, the following items cannot be returned:
- Sale items
Return Shipping
Customers are responsible for return shipping costs.
Original shipping fees are non-refundable.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.
How to Request a Return
To request a return, please contact us at:
Please include your order number and reason for the return, and our team will guide you through the next steps.